WA Ink Supplies - FAQs
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Terms and Conditions
By agreeing to purchase from WA Ink Supplies via this web site you also agree to be bound by these terms and conditions. The Frequently Asked Questions (FAQs) section of this web site forms part of the terms and conditions. Online prices are not necessarily the same as those charged by retail partners. Retail partners have the right to determine their own retail prices. Prices displayed online are subject to change without notice. Once an invoice/order is raised then the price is fixed (excepting errors).
Product Range
Q. What products do you sell.
A. At WA Ink Supplies we stock a complete range of printer, fax and photocopier consumables.
Our range includes ink cartridges, toner cartridges; printer ink refills, compatible or generic ink cartridges as well as photocopier toner, genuine laser toner cartridges remanufactured laser toner cartridges and compatible brand thermal transfer film for plain paper fax machines.
We have all brands including Canon bubble jet cartridges, compatible Cannon ink cartridge refills, genuine Epson ink cartridges and compatible Epsom ink cartridges.
We stock a full range of Hewlett Packard (HP) inkjet printer cartridges but having had some problems with compatible or generic Hewlett Packard (HP) ink cartridges we have decided to only stock genuine HP cartridges. However, when it comes to laser toner cartridges we stock genuine HP laser toner as well as a range of remanufactured laser toner cartridges.
We have printer ink refills for the cartridges which do not have a compatible ink cartridge alternative, this is mainly where the original ink cartridge has a print head as part of the cartridge. Cartridges with a printhead are normally found in the Hewlett Packard (HP) range as well as the Lexmark range and on some of the Canon printer cartridges.
Online Shopping
Q. How do I buy online ?
A. Follow the links to the online shop, then select the product group from the menu on the left hand side. You will then see a list of products in the selected group and can choose your purchases by clicking on the "+" button next to the selected product. If you make a mistake you can click on the "-" button to remove the product from the shopping cart. You may check your total order at any time during the shopping process by clicking on the link. Once you are satisfied with your selection you can complete the online order form and send it.
Q. When the order is sent online does that mean the purchase is complete ?
A. No, on receipt of your order we will process it and e-mail you confimation prior to despatch.
Q. How is payment for the goods made ?
A. Your order confirmation will list a number of payment methods. i.e. Direct Deposit, BPay, Credit Card by phone, POSTbillpay.
Once payment is received the order will be converted to a paid up invoice and the goods will be despatched.
Pricing
Q. What currency is used ?
A. All prices are in Australian Dollars and include Goods and Services Tax (GST).
Q. Do I still have to pay Goods and Services Tax (GST), if I purchase from outside Australia.
A. No, Purchasers from outside Australia can calculate the price without GST using the following formula: (price)/11 * 10.
Q. Are the prices diplayed always correct ?
A. Prices are subjet to change not withstanding the fact that they are displayed on the web site. Although every endeavour is made to ensure prices are maintained sometimes they become volotile and subject to frequent fluctuations.
Therefore, if there has been a change in price of an item ordered since the last site update, you will be advised prior to the processing of the order to allow you to choose whether or not you wish to proceed with the purchase.
Delivery
Q. What method of delivery is used ?
A. Generally Express Post is used but this is dependant on size, weight and destination and we reserve the right to determine the method used. Although, often delivery can occur over night you should allow up to a week.
Q. What if my prefered method of delivery is different ?
A. You may nominate your own method of delivery, however any additional costs incurred must be paid by you prior to shipping.
Q. How much does delivery cost ?
A. Delivery within Australia is FREE for orders $100 and over, otherwise a flat rate of $4.50 will apply for postage and handling. If in the unlikely event delivery cannot be provided at the standard rates i.e. due to weight, size or location, you will be notified and given the option to pay additional freight costs or cancel the order for a full refund. * Calculated when order is processed and subject to change without notice
Q. How much does delivery cost to destinations outside of Australia ?
A. Delivery charges for customers outside Australia will be calculated on receipt of your order. We will then include this in your confirmation order and await your acceptance. Acceptance of the order including freight charges will be deemed to have taken place when payment is made in full.
General Product
Q. How do I know which cartridge fits my machine ?
Q. Check the Make and Model of your machine and see the Compatiblity Guide.
Q. How do I know which refill or compatible cartridge fits my machine ?
A. Refills have a code similar to or the same as the genuine cartridge code with "-RF" on the end. Compatible cartridges have a code the same as the genuine cartridge code with "-C" on the end.
Q. Why do some cartridges have compatible alternatives and some don't ?
A. As a general rule of thumb, cartridges that are just ink tanks are able to be replicated without breaching patents, but when the cartridge has a printhead as an integral part of it, patents often apply and compatibles are not produced.
Q. How do I save money if there is not a compatible cartridge for my machine ?
A. There are refills to suit many cartridges that don't have a compatible alternative.
Q. Are Compatible cartridges exactly the same as the Genuine products ?
A. Not necessarily, manufacturers of compatible products obviously strive to make there cartridges as good as the original brands, however they may not use exactly the same formula and therefore differences in printing could be experienced particularly when using specialty media or printing photographs. We only supply compatible brands that are proven in the market place.
Q. How do I know whether to get a genuine or compatible product ?
A. This is very much a personal choice. The type of work you are doing is a major consideration as is the cost of the product. For example, if you are printing top quality photographic work you may wish to use genine brand products, on the other hand the kids may do lots of colour printing for school which may be a good reason for using compatible products. Having said that, we must reiterate that it is a personal choice and we do not make recommendations. You may find that you get excellent photographic results with the cheaper alternatives.
Returns/Warranty Claims
Q. Can I return the product if I order the wrong item ?
A. If the item is in it's original packaging and condition (has not been opened) then a refund (excluding any expenses) will be made on return of the goods. A Return Authority (RA) Number will need to be optained by completing the online returns form.
Q. What if the product is faulty ?
A. Before returning products you must ensure that you have followed this procedure. If the cartridge does not print or prints inconsistantly carry out the head cleaning procedure as shown in your printer's user manual. This procedure can be carried out many times and this will fix the majority of problems. All products to be returned must have a Return Authority (RA) number which can be optained by completing the online returns form. When returning faulty products please enclose a print sample to show the problem.
Q. Can I return the product if I don't like the printing result ?
A. This would only generally occur if using compatible cartridges in which case we will always advise that the result may differ from the OEM products and therefore we cannot exchange the goods.
Q. Who pays for the freight when retuning goods ?
A "cookie" is a packet of information that allows the WA Ink Supplies server (the computer that houses our web site) to identify and interact more effectively with your computer.
When you access our web site, we send you a "temporary cookie" that gives you a unique identification number. A different identification number is sent each time you use our web site. Cookies do not identify individual users, although they do identify a user's internet browser type and your Internet Service Provider.
You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser's instructions or help screens to learn more about these functions.
Please note - with some WA Ink Supplies products such as On-Line Purchases, "cookies" must be enabled on your internet browser in order to use and access the features of this product.
Shortly after you end your interaction with our web site, the cookie expires or "crumbles". This means it no longer exists on your computer and therefore cannot be used for further identification or access to your computer.
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